ERP software rated: in which areas giants like SAP are weak

According to Trovarit’s “ERP in Practice” survey, some things are going well in the ERP software market: the average satisfaction rating according to Schulschoten is 1.80 for the software system and 1.93 for software partner services. . For its survey, which is carried out every two years, the Aachen market analysis company evaluated the responses of almost 2,000 consumer companies from the German-speaking area this year. A look at the ratings of 37 software solutions and vendors shows that the overall rating varies by almost two school grades.

Mobile usability, documentation, internationalization, reporting, and connecting forms and other applications through interfaces are also critical, with scores below 2.0. It is also observed that the user values ​​performance and stability compared to 2020 research results got worse. In terms of service, the service in optimizing the use of ERP, support in changing releases or offering training and information were criticized during the supervision. In terms of introductory projects and implementation, customization documentation, budget and deadline services deviated significantly from the good overall result.

ERP Software Comparison: How Satisfied Are Customers With Which Vendor and Which Software?

(Photo: Trovarit)

This year’s study confirms the established knowledge that lean ERP software, industry-leading solutions, as well as smaller suppliers with a relatively small customer base receive the best ratings. At least one of these features applies to work4all, syslog.ERP and ISSOS PRO, which are at the top of the portfolio. Solutions with mostly smaller ERP installations can stand out, especially in terms of release capabilities and performance and user documentation. In the field of help or hotline, they can score points by being quick to respond or by providing training and information.

On the other hand, the best solutions are only found in the middle between larger, more demanding offers. Trovarit analysts cite the high level of requirements as the reason for this, which is associated with a significantly higher effort in terms of implementation, maintenance and user support. Infor achieved a significantly better rating than two years ago with CloudSuite, the successor to Infor LN. In contrast, IFS Applications continues to lag behind its competitors in terms of ranking, especially in satisfaction with maintenance services. Apparently, consumer understanding of the structural, personnel, and product-related changes involved in moving to a cloud solution provider is still limited. SAP S/4HANA’s overall rating is slightly improved with a weak two, but still quite average.

As expected, the advantages of using ERP most often confirmed by the participants are related to speeding up and simplifying business processes and increasing the quality of information. Smaller companies primarily mention process efficiency and transparency, while larger companies name topics such as process automation or accelerating corporate collaboration.

The biggest problem areas more or less reflect the satisfaction rating: performance, mobility, ergonomics, operating costs or interfaces are listed by sixteen to fourteen percent of the participants. At least nineteen percent say they have no problems with ERP operations. However, in a previous study, even 21 percent Everyone Details about the study can be found in Trovarit.

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