Steam: Return game – Instructions on how to get your money back


you rose Steam Bought a game but now want to return it? Here’s a simple guide to getting your money back or getting Steam Credit. Here you will also find the return requirements, the return period and what you can do if there are problems.

How to return a game to Steam

How do I return a game to Steam? If you decide I don’t want the game anymore, you can return it like this:

  • Step 1: On Home of Steam In the upper right corner, click Support and select Games, software, and more
  • Step 2: Enter the name of the game in the search bar and click on the appropriate name
  • Step 3: You will be given the option to choose what problems the title has; choose the right one (eg: “It’s not what I thought”)
  • Step 4: Then click on “I want to request a refund”.
  • Step 5: Choose whether you want your refund to be refunded via Steam Wallet or via your purchase payment method
  • Optional Step 6: You can provide a reason for the return by clicking the answer in the “Reason” section or by writing your own text in the “My issue is not listed” section.
  • Step 7: Click on “Submit Application”.

We’ve added some screenshots here in the gallery to help you out:

Steam Support will process the request and you will be notified by email. by mail as soon as it is rejected or accepted.

You will receive full compensation within a week of application approval.

If for some reason the game platform cannot refund the original payment method, you will receive it as Steam Credit. This happens, for example, if the selected payment method does not support refunds for purchases.

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Alternatively, you can also go directly to step 1 under Support and Purchases. There you select the name of the game and you can choose to get a refund. The rest works as described in step 4.

If you are using the Steam client on the desktop, first go to “Help” in the upper left corner, then select “Steam Support” and follow exactly as described in the instructions.

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What games can I return to Steam? You can return almost any game on the platform. It doesn’t matter if you bought the game by mistake or if you don’t like the game.

However, it is important that you return the game within the specified return period and that you do not exceed a certain playing time.

In the case of add-on content, it can be returned “provided the base game to which the add-on content belongs has not been played for more than two hours since purchase and the add-on content has not been consumed, modified or transferred” (via Steam).

If you don’t meet the game’s return requirement, you can still submit a return request to Steam. This will be verified and you will still have a chance to successfully refund: even if it is less.

How long is the refund period? You can return the game within 2 weeks from the day of purchase.

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Important: To still be able to return the game, you should not play for more than 2 hours.

What if the refund is refused? If your refund request was rejected and you think something went wrong, you can resubmit your request through Steam Support. This is then checked by another employee.

Steam Balance Information – Cashout and Paypal

Can I withdraw my Steam balance? No! Steam Credit received on Steam cannot be returned, transferred to another account, or paid out. The credited contribution is then linked to the corresponding account.

Can I get credit through Paypal? When choosing how you would like to receive credit after repayment,…

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